Thank you for choosing to shop at My Diamond Collection.
We value your trust and aim to make your shopping experience as satisfactory as possible.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.
You have 30 days to return an item from the date it arrived at your location. To be eligible for a return, the item must be unused and in the same condition that you received it.
The buyer is responsible for all return shipping costs. We strongly recommend using a trackable shipping service or purchasing shipping insurance, as we can’t guarantee that we will receive your returned item.
To complete your return, we require that all accessories, boxes, and certificates that were included in the original delivery are returned as well. Incomplete returns may be subject to additional fees or partial refunds.
Once your return is received and inspected, we will also verify the authenticity of the diamond. After approval, your refund will be processed. A credit will automatically be applied to your credit card or original method of payment.
After successful verification and approval of the returned item, a full refund will be applied to your account. It may take some time for the credit to appear on your statement.
The following items cannot be returned:
We reserve the right to modify this refund policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website.
If you have any questions or concerns about our Refund Policy, please contact:
Say Yes to Sustainability:
Ethical Engagement Rings
