Frequently Asked Questions (FAQs) - My Diamond Collection

1. How long does it take to process my order?

• After payment confirmation, orders are typically processed within 3-7 business days.

2. How long will it take for my order to be delivered?

• Our estimated shipping time is 5-15 days from the date of order confirmation. However, unforeseen circumstances like customs delays might affect the delivery time.

3. Is there a shipping fee for my purchase?

• No, every item in our store qualifies for free shipping.

4. Do you offer international shipping?

• Yes, we provide international shipping to various countries. Be aware that additional customs duties, taxes, or fees may apply based on your country's regulations.

5. How can I track my order?

• Once your order is shipped, a tracking number will be provided via email or through our website.

6. What is your return policy?

• You have a 30-day window to return an item from its arrival date, provided it's unused and in the original condition.

7. Who covers the return shipping costs?

• The buyer is responsible for all return shipping costs.

8. Are all diamonds from My Diamond Collection certified?

• Yes, every diamond is certified by the INTERNATIONAL GEMOLOGICAL INSTITUTE.

9. What happens if my ring doesn't fit perfectly?

• We offer a 1 Year free resizing policy for every ring purchased. However, the buyer is responsible for all shipping costs related to resizing.

10. How do I know the diamond I purchase is authentic?

• Our rigorous certification process testifies to the authenticity and value of every diamond in our collection.

11. Do you offer both natural and lab-grown diamonds?

• Yes, we provide an exquisite selection of both natural and lab-grown diamonds, especially for engagement rings.

12. What items cannot be returned?

• Customized or personalized items and items on sale cannot be returned.

13. What do I need to include when returning a product?

• All accessories, boxes, and certificates that were originally delivered with the product must be included.

14. What makes My Diamond Collection unique?

• We have comprehensive control over every step of the diamond journey, ensuring unparalleled brilliance and quality.

15. Are your diamonds ethically sourced?

• We offer both natural and lab-grown diamonds, with lab-grown diamonds being a sustainable and ethical choice.

16. How is My Diamond Collection's jewelry crafted?

• Our team of artisans and designers creates each piece, ensuring it embodies elegance and tells a unique story.

17. Do you update your policies frequently?

• We reserve the right to modify policies at any time, so it's recommended to review them periodically.

18. How do I contact My Diamond Collection's customer support?

• You can reach out to us at CS@my-diamond-collection.com for any questions or concerns.

19. Can I order custom-designed jewelry?

• Yes, we can create your dream diamond jewelry. Please contact us for further details.

20. Is shopping at My Diamond Collection just about jewelry?

• No, choosing MY-Diamond-Collection is an immersive experience, reflecting your style, values, and love story, beyond just acquiring jewelry.